Terms & Conditions

Website Terms Of Use

This site is owned and operated by Castle View Ventures Limited (Castle View). Castle View refers to Castle View Ventures Limited and each associated company. Please read these Terms of Use carefully.


These Terms of Use govern your access to and use of the services found on Castle View’s entire website at www.castleview.co.uk (the “site”), and any information, text, graphics, or other materials uploaded, downloaded or appearing on the site (collectively referred to as “Content”). Your access to and use of the site is conditioned on your acceptance of and compliance with these Terms of Use. By accessing or using the Services you agree to be bound by these Terms.


If these Terms of Use are not fully accepted by you, you do not have permission to access the contents of this site and therefore should cease using this site immediately.


If there is any conflict between these Terms of Use and any other specific rules and/or specific terms of use appearing on this site relating to specific material, then the latter shall prevail.


We cannot guarantee that you will always be able to access the website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause. Castle View or the server that makes the website available, does not warrant the website free of viruses or bugs.

User Obligation

You are responsible for your use of the site, for any content you post to the site, and for any consequences thereof. The content you submit, post, or display will be able to be viewed by other users of the Services and through third party services and websites (unless you specifically identify that a new post is private using the mechanisms provided). You should only provide content that you are comfortable sharing with others under these Terms.


Any information you provide to Castle View is subject to our Privacy Policy which governs the collection, storage and use of any information you provide on the site.


By accessing, using and/or downloading materials from this site, you agree on your own behalf and on behalf of each entity and person on whose behalf you act to abide by the Terms of Use set forth below. Castle View reserves the right to change these Terms of Use at any time by posting changes online and it is your responsibility to refer to and comply with these terms on accessing the site. Your continued use of this site after changes are posted constitutes your acceptance of these Terms of Use as modified.

Copyright & Other Intellectual Property

The content of this website is copyright to Castle View Ventures Limited and each associated company.


The names, images and logos identifying Castle View, associated companies or third parties and their products and services are proprietary marks of Castle View, associated companies and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trade mark or patent of Castle View, its associated companies or any other third party.


Certain images and company logos at this website are the copyright or trademark of third parties and any use is subject to the terms and conditions of such third parties.


Castle View, associated companies or third parties and their products and services are the owners of all proprietary rights in relation to the site or any content located on the site. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any such proprietary rights of Castle View, its associated companies or any other third party, except as strictly required to use this website in accordance with these Terms of Use.


All copyright, trade marks and other intellectual property rights in this site (including the design, arrangement and look and feel) and all material or content supplied as part of the site shall remain at all times the property of Castle View’s licensors. In accessing the Castle View site, and downloading material expressly permitted, you agree that you do so only for your own personal, non-commercial use. You may not otherwise download any material from this site or agree to, permit or assist in any way any third party to copy, reproduce, download, post, store (including in any other web site), distribute, transmit, broadcast, commercially exploit or modify in any way the material or content of this site without Castle View’s prior written permission.

Data Posting

Castle View strongly believe in protecting users’ privacy. Any information submitted to Castle View via this website is held under the Data Protection Act 1998.


Any information or data, including personal data, you transmit or post on this site will be regarded as non-confidential. Subject always to the requirements of the Data Protection Act and our Privacy Policy, this information may be used by Castle View for any purpose including, but not limited to, reproduction, disclosure to third parties, broadcasting, transmission, posting or otherwise at Castle View’s absolute discretion. By posting or transmitting any information or data to this site, you hereby agree that Castle View shall have a perpetual, irrevocable royalty-free licence to use all such data in this way throughout the world.


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to third parties, such as advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. What this means is that we may give third parties information about the type of people who use Castle View, for example the number of male or females that use the site. However, please be rest assured your identity is never related to these statistics.


If you do not agree to such use of data and personal data, you must not use this site or register as a member.

Acceptable Use

The use of this site is only for lawful purposes, in a manner which does not infringe the rights of or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, obscene or offensive or which may harass, cause distress or inconvenience to any person or interrupt the normal flow of dialogue within this site. Castle View shall have absolute discretion in determining whether any particular conduct or content is prohibited under the Terms of Use.


You warrant that your use of the site will comply with our Terms of Use and you agree to indemnify us for any loss suffered by us as a result of your breaching the Terms of Use.


You must not knowingly or recklessly introduce to our site any viruses, trojans, worms, logic bombs or any similar material which is malicious or technologically harmful. We will not be liable for any loss or damage suffered by you as a result of any viruses, trojans, worms, logic bombs or any similar material or by any denial of service attacks.


When registering you are provided with a user identification code as part of our security code, you must treat that information as strictly confidential and not disclose it to any third party. We reserve the right to disable any such user identification code if we believe that you have breached any of the Terms of Use. We reserve the right to restrict access to some or all parts of our site to registered users. We reserve the right to vary the content and services available from the site. Contracts for the supply of goods and services concluded through our site are governed by our Terms of Sale. All products and services mentioned in this site are subject to availability and are available at the sole discretion of Castle View.

Third Party Sites & Links

Castle View’s website contains links to other websites. These links are for your convenience only and Castle View is not responsible for the content of any third party websites linked to this website, and does not endorse or approve the content of any of these third party websites.


Castle View is not responsible for the availability or content of any third party websites or material you access through this site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Castle View does not endorse and is not responsible or liable for any content, advertising, products, services or information on or available from third party websites or material (including payment for and delivery of such products or services). Castle View is not responsible for any damage, loss or offence caused by or, in connection with, any content, advertising, products, services or information available on such websites or material. Any terms, conditions, warranties or representations associated with such dealings, are solely between you and the relevant third party provider of the service.


Links to this site are permitted, provided that they are to the home page only and do not damage our reputation in any way and are otherwise fair and legal. In addition, any link must not be viewed within the pages of any other site. Castle View disclaims all legal liability for any consequences (including for infringement of third party rights) arising from links made to this site. No link should suggest any form of association or approval where non exists.


Links do not imply that Castle View endorses, is affiliated to or associated with any linked site, or is legally authorised to use any content displayed in or accessible through the links, or that any linked site is authorised to use any proprietary right of Castle View or any of its affiliates or subsidiaries.

Disclaimer/Limitation Of Liability

This site and the information, names, images, pictures, logos and icons relating to Castle View and/or any of Castle View’s associated companies, products and services (or to third party products and services), is provided “AS IS” and on an “AS AVAILABLE” basis without any representation or endorsement being made and without warranty of any kind, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.


The information and other materials included on this site may contain inaccuracies and typographical errors. Although Castle View has used all reasonable efforts to ensure accuracy, Castle View does not warrant the accuracy or completeness of the information and materials or the reliability of any statement or other information displayed or distributed through the site (including, without limitation, the information provided through the use of any software). You acknowledge that any reliance on any such statement or information shall be at your sole risk. Castle View reserves the right, in its sole discretion, to correct any errors or omissions in any part of the site and to make changes to the site and to the materials, products, programs, services or prices described in the site at any time without notice.


In no event will Castle View and/or third parties be liable for any indirect or consequential damages or for any damages for loss of data, loss of profits, loss of income whether in an action of contract, negligence or any other action, arising out of or in connection with your use of the site. In the event of any direct loss suffered by you, Castle View’s total legal liability to you shall not exceed the total of any sums payable by you to Castle View in the preceding 12 months. These exclusions and limitations do not apply to death or personal injury or fraud caused by Castle View’s negligence and only apply to the extent permitted by law.


Castle View does not warrant that the functions contained in this site will be uninterrupted or error free or that defects will be corrected or that this site or the server that makes it available are free of viruses or bugs. Castle View does not represent the full functionality, accuracy or reliability of any material. Castle View may terminate, change, suspend or discontinue any aspect of this site, including the availability of any features of the site, at any time without notice or liability.


Castle View does not accept any legal liability arising from reliance placed on any materials, advice or commentaries from third parties which is available from this site. You should seek professional advice wherever necessary.


Nothing in this website constitutes professional advice and any user of the website should consult a suitable qualified professional for advice relating to a specific enquiry or issue.


You are responsible for protecting the password that you use to access the site and for any activities or actions under your password. We encourage you to use passwords which contain a combination of upper and lower case letters and numbers to access your account. Castle View cannot and will not be held responsible for any loss or damage arising from your failure to comply with the above requirements.


All products and services mentioned in this site are subject to availability and are available at the sole discretion of Castle View. Furthermore, all references to products and services on the site are intended to apply only in the United Kingdom.


From time to time certain software which is the protected work of Castle View or its suppliers may be made available to download from this site. You are licensed to use the software on a non-exclusive basis only for the purposes for which it is indicated. You may not use the software for any other purpose and may not redistribute, sell, decompile, reverse engineer, disassemble or otherwise deal with the software.


You agree to indemnify and keep indemnified Castle View from and against all claims, damages, expenses, costs and liabilities arising in any manner from your breach of these Terms of Use.

Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England and Scotland. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Scotland and your use of the site confirms your agreement to this jurisdiction. Any cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises.


If any of these Terms of Use is determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms of Use are intended to be effective, then to the extent to which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining Terms of Use shall survive and continue to be binding and enforceable.


Castle View makes no representation that materials on this site are appropriate or available or legal for use outside of the United Kingdom. If you access this site from a location outside of the United Kingdom, you are responsible for compliance with all local laws.

Enquiries & Registered Office

This website is operated Castle View, whose registered office & head office is on the home page.

Privacy Policy

This Privacy Policy relates to the entire website for Castle View and each associated company within its holding company. The policy is in place to inform users of Castle View about the collection, use and sharing of personal information collected through the www.castleview.co.uk (“website”) or other services including SMS, WAP and any mobile phone applications. This privacy policy is designed to protect you, our users, by informing you what personal information is collected, what we do with that information, with whom we share it, and the methods we use to collect and secure it.


This policy may be updated from time to time for any reason with each version applying to information collected whilst it was in place. We will notify all members of any material changes to our Privacy Policy by posting the new policy on our website. By using our website you are consenting to us processing your information as set forth in this Privacy Policy. Castle View was created to help people achieve their activity goals as well as connect with your friends and people with similar goals. We endeavour to make it easy for you to share information with your friends and people around you but recognise that you may want to prevent other people accessing this information. The default privacy settings in Castle View restrict the information displayed in your online profile to your full username and avatar or profile picture (if you choose to upload one) allowing you further opportunities to share additional information should you choose to.


Castle View is committed to complying with the Data Protection Acts of 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003 and any traditional and digital marketing efforts we undertake adhere strictly to their provisions.


These are the basic guidelines we use when processing your personal data, we :-

1. maintain secure systems to protect your personal information
2. respect your wishes on how we contact you, whether by post, telephone, email or text message
3. will not hold your personal information for longer than is necessary
4. will update your information or preferences promptly when you ask us to
5. will respond fully to requests from you to see the information that we hold on you


For each visitor to our Web page, our Web server automatically recognises only the consumer’s domain name, but not the e-mail address.


We collect only the domain name, but not the e-mail address, of visitors to our Web pages, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as enquiries submitted through the contact form and/or the special offers purchase form.


Therefore any personal data collected or stored by Castle View is, processed and stored there under UK Privacy and Data Protection Standards. For the purposes of the Data Protection Act 1998 (“the Act”), the data controller is Castle View. By providing your personal information to us you consent to such processing in the UK. The information we collect is used for internal review to improve the content of our Web page.


The Information we collect is used by Castle View to contact you for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by unsubscribing to e-mails sent to you.


From time to time, we may notify you by email about products or services we think you might find interesting, and to answer enquiries. If you do not want us to use your email address, please let us know by ticking the relevant box in the permissions page in your profile or by calling us or writing to us at our postal address.


If you supply us with your postal address from time to time, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by ticking the relevant box in the permissions page in your profile or by calling us or writing to us at our postal address.


If you supply us with your telephone number from time to time you may receive calls from us with information on new products and services or upcoming events. If you do not wish to receive such calls, please let us know by ticking the relevant box in the permissions page in your profile or by calling us or writing to us at our postal address.


With your permission, we will contact you for marketing purposes to tell you about new products, events, offers & news from Castle View and our associated companys and partners.


Castle View reserve the right to store data securely outside of the European Economic Area (“EEA”) in the future. Such data therefore may be processed by staff operating outside the EEA who work for Castle View or one of its approved partners. Such staff may be engaged in, among other things, the fulfilment of your orders, processing of payment details and the provision of support services. By submitting your personal data you agree to such transfer, processing and storage.


In order to comply with our obligations under the Act we follow procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access, misuse, alteration or loss of information under our control.


Any payment transactions and password data will be encrypted and you are reminded it is your responsibility not to share your password with others.


You are entitled to request a copy of the data we hold about you for which we may charge a small fee and you have the right to correct any inaccuracies in that data.


If you have any questions or comments about our Privacy Policy or how we use your personal information please contact us by writing to us at our postal address.

Information Collection & Use:

Data Collection

When you register on and subsequently visit our website you provide us with two types of information:


Personal information you elect to provide us with in order to enrol on Castle View Online. Such information is collected to ensure that we can provide you with the services made available throughout the website, validate your eligibility to join the website, keep in contact with you and to manage your registered account. This information may include (but is not limited to) your name, age, email address, telephone number, postal address, your gender and certain health and fitness related data obtained in order to create personalized fitness workouts for you.


Data collected concerning your use of the website.

Contact & Correspondence

When you use Castle View you set up a personal profile page which details your friends, networks, groups and events. Should you choose to within the privacy settings on Castle View you can also share information relating to your activities, food events, points target and exercise history to either your friends or the wider community.


If you contact us by email or via the website we may keep a record of both your contact information and enquiry and may subsequently use your email address, and any information that you provide us with in your correspondence, to respond to you and deal with your enquiry.

Inviting Friends & Public Profiles

If you invite friends to join Castle View via the ‘refer a friend feature’ we will ask you for contact information for that friend and will invite them to join Castle View using your name as a reference. We will send your friend reminders encouraging them to join Castle View. If your friend would like to be removed from our database they can do so by emailing the support team below. If you want to invite people to be your friends within the Castle View community you are advised to look at their ‘public’ profile first to find out more about them. If you still want to be their friend you can send a request via the Castle View system. If you later decide to remove that friend from your friends list you can block or remove them in the preferences section. You should also note that the standard default within Castle View online will show a public profile for you which includes (but not limited to) your profile picture, weekly points target, favourite activities and favourite community comments and threads. If you want to restrict who can see this information you should change your settings in the preferences section. Castle View take no responsibility for information shared within the Castle View community as a result of this profile page.

Sharing Information With Third Parties

Castle View may from time to time use your profile information without identifying you personally when communicating with other organisations and agents. Such information is aggregated and used to ensure that we provide you with a more personal service. This feature, for example, allows Castle View to ensure that any advertisements featured on the website are more likely to be relevant and of interest to you. Castle View will never provide your personal contact information to third parties without your prior consent.

Posting Information

You post all content (as defined in the Terms of Use) on Castle View at your own risk and we must make you aware that no privacy measures are impenetrable. Castle View is not able to control the actions of other Users with whom you may choose to share information therefore we are not able to guarantee that information you share on the website will not be viewed by unauthorised users. You should also be aware that even after you close your account or remove personal information copies of user account information may remain viewable in cached and archived pages and if other users have stored your personal user content. If you are aware of any improper use of personal information on Castle View please report this to the support team below.


Within Castle View Online we do collect personal information from individuals under the age of 16 and therefore we do allow such persons to register on the website. If you are under 16 & registered & you wish to post information about yourself in any Castle View forums or community areas you must gain your parents consent, Castle View accept no liability. Within Castle View Leisure Centre’s if you are under 12 years old you must have your parent or guardian’s consent before you provide personal information to us. We do not wish to collect any personal information without this permission.

Information Sharing

Castle View use certain trusted third parties to perform certain functions in order to deliver our service. These service include, but are not limited to; web hosting and web service management, server hosting, data storage and direct marketing. Castle View will share certain personal information about its users with these third parties to allow them to perform these functions and all are subject to binding contractual obligations requiring them to maintain the privacy of such data.

Links To Other Sites

Castle View may, from time to time, contain links to and from external websites, advertisers and affiliates. If you follow a link to these sites please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We strongly advise that you check these policies before you submit and personal data to these websites.


When creating new ‘Nattergories’ on the Natter section of the website the system will automatically make those conversions public unless you indicate that you want them to be a private conversation.


Adverts which appear on Castle View are monitored and controlled by Castle View directly and, as such, you can be assured that these companies are not monitoring IP address information or installing additional cookies on your computer.


Visiting Castle View websites with your browser settings adjusted to accept cookies tells us that you want to use Castle View products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice. See below for information on how to modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether.

What Are Cookies & How Do They Work?

Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

What Do You Use Cookies For?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.

Cookies That Are Needed To Provide The Service You Have Asked For

Some cookies are essential so you can move around the website and use its features. Without these cookies, services you’ve asked for can’t be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet. Here are some examples of essential cookies:

• Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.
• When you add something to the online shopping basket, cookies make sure it’s still there when you get to the checkout.
• Some are session cookies which make it possible to navigate through the website smoothly.


However these are automatically deleted after you close your web browser.

Improving Your Browsing Experience

These cookies allow the website to remember choices you make, such as your language or region and they provide improved features. Here are a few examples of just some of the ways that cookies are used to improve your experience on our websites:

• Remembering your preferences and settings, including marketing preferences, such as opting in or out of marketing emails.
• Remembering if you’ve filled in a survey, so you’re not asked to do it again.
• Remembering if a site visited before. If you are a first-time user, you might see different content to a regular user.
• Restricting the number of times you’re shown a particular advertisement. This is sometimes called ‘frequency capping’.
• Showing you information that’s relevant to products of ours that you have.
• Giving you access to content provided by social-media sites like Facebook or Twitter.
• Showing ‘related article’ links that are relevant to the page you’re looking at.
• Remembering a location you’ve entered such as weather forecasts.


These cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.


We like to keep track of what pages and links are popular and which ones don’t get used so much to help us keep our sites relevant and up to date. It’s also very useful to be able to identify trends of how people navigate (find their way through) our sites and if they get ‘error messages’ from web pages. This group of cookies, often called ‘analytics cookies’ are used to gather this information. These cookies don’t collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works. Some of our websites and some of the emails you might get from us also contain small invisible images known as ‘web beacons’ or ‘tracking pixels’. These are used to count the number of times the page or email has been viewed and allows us to measure the effectiveness of its marketing and emails. These web beacons are anonymous and don’t contain or collect any information that identifies you. We also use ‘affiliate’ cookies. Some of our web pages will contain promotional links to other companies’ sites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral. This works using a cookie. For more information, see the Internet Advertising Bureau’s guide about how affiliate marketing works.

Cookies & Browser Settings

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

Enquiries & Registered Office

This website is operated Castle View, whose registered office & head office is on the home page.

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